Return & Exchange Policy

We take care in delivering quality MINI GT merchandise and want to ensure your satisfaction. If you receive a damaged, defective, or incorrect item, please follow the guidelines below for a return or exchange.

Return Eligibility

• Returns or exchanges are accepted only for items that are damaged, defective, or incorrect.

• Requests must be made within 7 days of receiving your order.

• Returned items must be unused, in their original condition, and include all original packaging and any attached hangtags or product tags.

Items Not Eligible for Return

• Items returned without prior approval.

• Returns initiated after 7 days from delivery.

• Items damaged due to misuse, mishandling, or general wear.

Return Process

• 1.Contact Us

Email customercare@tsm-models.com within 7 days of receiving your order. Include:

o Your order number

o A brief description of the issue

o Photos showing the item’s condition (for damaged or incorrect items)

• 2.Approval & Return Instructions

Our team will review your request. If eligible, we will provide return instructions.

• 3.Resolution

If the item qualifies and is returned in acceptable condition, we will either:
● Ship a replacement item (subject to availability), or
● Issue a refund to your original payment method

Return Shipping Costs

• If the return is due to our error (damaged or incorrect item), we will cover the return shipping costs.